Return and Refund Policy

At Modevera, your confidence and satisfaction matter. If something isn’t quite right, you can return your order within 30 days of receiving it. We keep our returns process simple, fair, and transparent — with clear terms and no hidden surprises.

Your Legal Right to Cancel (UK Cooling-Off Period)

Our 30-day return policy extends your statutory right to cancel under UK consumer law, giving you extra time to decide if your purchase is right for you.

Unused items may be returned within 30 days of delivery. Once we receive and inspect your return, refunds are processed within 14 business days and issued to your original payment method.

Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • Unused, unworn, and unwashed
  • Returned in their original packaging with all tags attached
  • Hygiene seals must be intact (where applicable)
  • Return requested within 30 days of delivery

Items that do not meet these requirements may not be accepted.

Return Shipping Costs

We believe in being clear about return costs:

Customer-Initiated Returns
(e.g., wrong size, colour, or change of mind)

  • A fixed £10 return shipping fee applies
  • This amount will be deducted from your refund

Our Mistake
(e.g., incorrect item sent, wrong size/colour, or item damaged on arrival)

  • We will cover all return shipping costs
  • No deductions will be made from your refund

We only cover return shipping costs when the error is on our side.

Faulty or Incorrect Items

If your item is faulty, damaged, or not as described, you are entitled to a full refund, replacement, or repair, in line with UK consumer law.

Please contact us within 48 hours of delivery with clear photos of the issue. We will prioritise your request and cover all return shipping costs.

Refunds

Once we receive your returned item — or proof it has been sent back — your refund will be processed within 14 days. Refunds are issued to the original payment method, and you’ll receive an email confirmation once completed.

Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

Exchanges

If you would like a different size or colour, please contact our support team before returning your item. We’ll do our best to arrange an exchange, subject to availability.

How to Start a Return

  1. Email: info@modevera.co.uk with your order number and reason for return
  2. We’ll reply with step-by-step return instructions and provide a return label via email
  3. Pack your item securely and send it back using a tracked delivery service

Return Address:
Modevera
16 Church Road
Lydney, GL15 5ED
United Kingdom

Contact Us

If you have any questions about returns, refunds, or faulty items, our friendly support team is here to help:

Email: info@modevera.co.uk
Phone: +44 1594 542289